About MC-SC2
Advisory Board
Useful Links
Assignment example


MC-SC2 Publications of E. Grigoroudis
Articles in journal or book chapters
  1. E. Grigoroudis, G. Nikolopoulou, and C. Zopounidis. The linkage between national customer satisfaction barometers and macroeconomic development data: A multiobjective ordinal regression approach. The South European Review of Business Finance and Accounting, 2006. Note: In Press. [bibtex-entry]

  2. Y. Siskos, E. Grigoroudis, and N. Matsatsinis. UTA Methods. In J. Figueira, S. Greco, and M. Ehrgott, editors, Multiple Criteria Decision Analysis: State of the Art Surveys, volume 78 of International Series in Operations Research & Management Science, chapter 8, pages 297-344. Springer, New York, 2005. Keyword(s): UTA methods, preference disaggregation, ordinal regression, additive utility, multicriteria analysis. [bibtex-entry]

  3. Y. Siskos and E. Grigoroudis. Measuring customer satisfaction for various services using multicriteria analysis. In D. Bouyssou, E. Jacquet-Lagrèze, P. Perny, R. Słowiński, D. Vanderpooten, and Ph. Vincke, editors, Aiding Decisions with Multiple Criteria: Essays in Honour of Bernard Roy, volume 44 of International Series in Operations Research and Management Science, pages 457-482. Springer, Formerly Kluwer Academic Publishers, Boston, Dordrecht, London, 2002. Keyword(s): customer satisfaction, preference disaggregation, ordinal regression, multicriteria analysis. [bibtex-entry]

  4. G. Mihelis, E. Grigoroudis, Y. Siskos, Y. Politis, and Y. Malandrakis. Customer satisfaction measurement in the private bank sector. European Journal of Operational Research, 130:347-360, 2001. Keyword(s): multicriteria analysis, preference disaggregation, ordinal regression, customer satisfaction analysis, MUSA. [bibtex-entry]

  5. Y. Siskos, E. Grigoroudis, C. Zopounidis, and O. Saurais. Measuring customer satisfaction using a survey based preference disaggregation model. Journal of Global Optimization, 12(2):175-195, 1998. [bibtex-entry]

  6. Y. Siskos, E. Grigoroudis, C. Zopounidis, and O. Saurais. A multicriteria methodology to assess customer satisfaction. Journal of Management, 1(2):39-43, 1996. [bibtex-entry]



This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All person copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.

Les documents contenus dans ces répertoires sont rendus disponibles par les auteurs qui y ont contribué en vue d'assurer la diffusion à temps de travaux savants et techniques sur une base non-commerciale. Les droits de copie et autres droits sont gardés par les auteurs et par les détenteurs du copyright, en dépit du fait qu'ils présentent ici leurs travaux sous forme électronique. Les personnes copiant ces informations doivent adhérer aux termes et contraintes couverts par le copyright de chaque auteur. Ces travaux ne peuvent pas être rendus disponibles ailleurs sans la permission explicite du détenteur du copyright.

Last modified: Fri Dec 15 07:05:45 2006
Author: Juscelino Dias.

This document was translated from BibTEX by bibtex2html


[Home] [About MC-SC2] [Researchers] [Advisory Board] [Software] [MC-SC2 Bibliography][Forum] [FAQ] [Glossary] [Useful Links] [Contacts] [Acknowledgments]  



©2004-2008 by Juscelino ALMEIDA DIAS and José Rui FIGUEIRA.