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2. Y. Siskos, E. Grigoroudis, and N. Matsatsinis. UTA Methods. In J. Figueira, S. Greco, and M. Ehrgott, editors, Multiple Criteria Decision Analysis: State of the Art Surveys, volume 78 of International Series in Operations Research & Management Science, chapter 8, pages 297-344. Springer, New York, 2005. Keyword(s): UTA methods, preference disaggregation, ordinal regression, additive utility, multicriteria analysis. [bibtex-entry]



3. Y. Siskos and E. Grigoroudis. Measuring customer satisfaction for various services using multicriteria analysis. In D. Bouyssou, E. Jacquet-Lagrèze, P. Perny, R. Słowiński, D. Vanderpooten, and Ph. Vincke, editors, Aiding Decisions with Multiple Criteria: Essays in Honour of Bernard Roy, volume 44 of International Series in Operations Research and Management Science, pages 457-482. Springer, Formerly Kluwer Academic Publishers, Boston, Dordrecht, London, 2002. Keyword(s): customer satisfaction, preference disaggregation, ordinal regression, multicriteria analysis. [bibtex-entry]



4. G. Mihelis, E. Grigoroudis, Y. Siskos, Y. Politis, and Y. Malandrakis. Customer satisfaction measurement in the private bank sector. European Journal of Operational Research, 130:347-360, 2001. Keyword(s): multicriteria analysis, preference disaggregation, ordinal regression, customer satisfaction analysis, MUSA. [bibtex-entry]



5. Y. Siskos, E. Grigoroudis, C. Zopounidis, and O. Saurais. Measuring customer satisfaction using a survey based preference disaggregation model. Journal of Global Optimization, 12(2):175-195, 1998. [bibtex-entry]



6. Y. Siskos, E. Grigoroudis, C. Zopounidis, and O. Saurais. A multicriteria methodology to assess customer satisfaction. Journal of Management, 1(2):39-43, 1996. [bibtex-entry]

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